Privacy Policy

This Privacy Policy applies to BITZO PRIVATE LIMITED ("BITZO", "we", "us", "our"), a company incorporated in India with its registered office at Surat, Gujarat - 394101, and to everyone who uses the website bitzo.co.in, the BITZO app, BITZO stores, Food Corners and related services ("you", "your"). Please read it carefully. By using our services you agree to it.

We respect your privacy and handle personal data in line with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 as applicable.

1. Data we collect

Account details: name, mobile number (verified by OTP), email address and password (stored only in encrypted/hashed form).
Order details: delivery and billing addresses, PIN code, items ordered, gift-packing choices and gift messages, order history and invoices.
Payment details: payments are processed by our payment partner (Razorpay). We receive only the payment status, reference number and method — we never see or store your full card number, CVV, UPI PIN or net-banking password.
BITZO Points: Points earned, used and their history.
Enquiries: details you submit in franchise, partner, Food Corner, corporate gifting, investor or contact forms (for example name, company, city, budget, message).
Location: only when you tap "Use my location" on the Store Locator, to show stores near you. Your location is used in your browser and is not stored by us.
Technical data: IP address, device and browser type, pages visited and cookies (see our Cookie Policy).

2. How we use your data

To create and manage your account and verify your mobile number.
To process, pack, ship and deliver orders, issue GST invoices and handle returns and refunds.
To credit, redeem and reverse BITZO Points.
To send order updates by SMS, WhatsApp or email, and to respond to your queries and enquiries.
To send offers and newsletters — only where you have agreed; you can opt out at any time.
To prevent fraud, keep our platform secure and comply with tax, accounting and other legal duties.
To improve our products, website and services using aggregated information.

3. Sharing your data

We do not sell your personal data. We share it only as needed with:

Payment partners (e.g. Razorpay) to process payments and refunds.
Logistics partners (e.g. Shiprocket and its courier partners) — your name, address and phone number to deliver orders.
SMS, WhatsApp and email service providers to send OTPs and order updates.
BITZO franchise stores and Food Corners when you buy from them or collect / use Points there.
Hosting, IT and professional advisers (auditors, chartered accountants, lawyers) under confidentiality.
Government or law-enforcement authorities when required by law or a valid legal order.

4. Data storage and security

Your data is stored on secure servers. We use HTTPS encryption, hashed passwords, role-based access for our staff and partners, and regular backups. No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your data and will notify you and the authorities of a personal-data breach as required by law.

5. How long we keep data

We keep account data while your account is active. Order and invoice records are kept for at least 8 years as required by GST and accounting laws. Enquiry data is kept for up to 3 years. When data is no longer needed we delete or anonymise it.

6. Your rights

Access and see the personal data we hold about you.
Correct or update inaccurate data (most details can be edited in My account).
Ask us to delete your account and data, subject to data we must keep by law.
Withdraw consent for marketing messages at any time.
Nominate another person to exercise your rights in case of death or incapacity.
Raise a grievance with our Grievance Officer (details below).

To use these rights, email contact@bitzo.co.in from your registered email address or call 9913653003.

7. Children

Our services are meant for persons aged 18 and above. Minors may use them only under the supervision of a parent or guardian. We do not knowingly collect data of children without verifiable parental consent.

8. Third-party links

Our website may link to third-party sites (for example payment pages, courier tracking or Google Maps). Their privacy practices are their own; please read their policies.

9. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows the latest version. Continued use after changes means you accept them.

10. Grievance Officer

Grievance Officer, BITZO Private Limited
BITZO PRIVATE LIMITED, Surat, Gujarat - 394101
Email: contact@bitzo.co.in · Phone: 9913653003
Hours: Mon – Sat, 10:00 AM – 7:00 PM

Governing law and jurisdiction

This policy is governed by the laws of India. Any dispute arising out of or in connection with it shall be subject to the exclusive jurisdiction of the competent courts at Surat, Gujarat, India.