This set of BITZO Points Terms applies to BITZO PRIVATE LIMITED ("BITZO", "we", "us", "our"), a company incorporated in India with its registered office at Surat, Gujarat - 394101, and to everyone who uses the website bitzo.co.in, the BITZO app, BITZO stores, Food Corners and related services ("you", "your"). Please read it carefully. By using our services you agree to it.
1. What BITZO Points are
BITZO Points are loyalty rewards given by BITZO to registered customers. 1 Point = ₹1 when used to pay for eligible purchases. Points are not money, are not a deposit, carry no interest and cannot be exchanged for cash, transferred or sold.
2. Earning Points
- You earn Points on eligible online orders and on bills at participating BITZO stores and Food Corners when you share your registered mobile number.
- The number of Points for an online order is shown at checkout and on the order page.
- Online orders: Points are credited only after the order is delivered. Cancelled, returned or refunded orders do not earn Points.
- Points may not be earned on delivery charges, gift-packing charges, taxes or certain offers, as shown at checkout.
3. Using Points
- You can use Points on bitzo.co.in and at participating BITZO stores and Food Corners, up to the limit shown at checkout (a part of the order value).
- Points used on an order that is later cancelled or refunded are returned to your BITZO wallet.
4. Reversal and expiry
- If Points were credited for an order that is later returned or refunded, the same Points are reversed. If they have already been used, the value may be adjusted from the refund.
- Points may expire after the validity period announced by BITZO from time to time. Expired Points cannot be restored.
- Points in an account that is closed, or that is inactive for a long period, may lapse.
5. Misuse
We may cancel Points, withhold rewards or suspend accounts in case of fraud, multiple accounts, fake orders, misuse of offers or breach of our Terms & Conditions.
6. Changes to the programme
BITZO may change the earning rate, usage limits, validity or other rules, or end the programme, with reasonable notice on the website. Points earned before the change will be honoured as per the notice.
7. Tax
Any tax on purchases is calculated on the value after Points are applied, as per applicable GST rules.
Governing law and jurisdiction
This policy is governed by the laws of India. Any dispute arising out of or in connection with it shall be subject to the exclusive jurisdiction of the competent courts at Surat, Gujarat, India.
Contact us
BITZO PRIVATE LIMITED
Surat, Gujarat - 394101
Phone: 9913653003 · Email: contact@bitzo.co.in
GSTIN: 24AAPCB0265N1ZE
