Orders
How do I place an order?
Add products to your cart, go to checkout, choose your address, packing and payment, and tap Place order. You need to log in first — it takes a minute with your mobile number.
Can I change or cancel my order?
You can cancel from My account → My orders while the order is Placed or Confirmed. Once packed it cannot be changed; please contact us and we will try to help.
Where can I see my orders?
Log in and open My account → My orders. Each order shows its status, items, payment and invoice.
Is there a minimum order value?
If a minimum applies, checkout will show it before you pay.
Delivery
How long does delivery take?
Usually 3-7 days. Enter your PIN code on a product page to check delivery for your area.
How much is delivery?
Delivery is free on orders above ₹499.00. Below that a small delivery fee is shown at checkout.
How do I track my parcel?
Once shipped, My orders shows the courier, tracking number and a live tracking link.
What if I am not at home?
The courier usually tries again or calls you. Keep your phone reachable on the delivery day.
Payments
Which payment methods can I use?
UPI, debit and credit cards, net banking and wallets through Razorpay, and cash on delivery where available. You can also pay part of an order with BITZO Points.
Is paying online safe?
Yes. Payments are processed by Razorpay; BITZO never sees or stores your card details.
My money was debited but the order failed.
If the order did not go through, the bank or Razorpay usually returns the amount automatically within 5–7 working days. If not, contact us with the payment reference.
Will I get a GST invoice?
Yes. Your GST invoice is available in My orders once the order is shipped.
BITZO Points
What are BITZO Points?
Our rewards. 1 Point = ₹1. You earn Points on orders and store bills and can use them on bitzo.co.in, at BITZO stores and Food Corners.
When do I get Points for an online order?
Points are added when the order is delivered. Cancelled or returned orders do not earn Points.
How many Points can I use on an order?
Up to the limit shown at checkout (a part of the order value). Points cannot be exchanged for cash.
Do Points expire?
See the BITZO Points Terms for current validity rules.
Gift packing
Can I send a gift to someone?
Yes. Add items to your cart, enter the receiver's address at checkout, choose "Gift pack", and pick a box, wrapping paper and ribbon.
Can I add a message?
Yes — write To, your message and From. It is printed on a sticker on the gift.
How much does gift packing cost?
Each box, paper and ribbon shows its price; the total is added to your order as "Gift packing" with GST.
Returns & refunds
What if my order arrives damaged or wrong?
Contact us within 48 hours of delivery with your order number and photos/video of the parcel and product. We will replace it or refund you.
Can I return food items?
For hygiene and safety, opened or used food items cannot be returned unless they are damaged, defective, expired or wrong.
How long does a refund take?
Once approved, refunds go back to your original payment method within 5–7 working days. Points used are returned to your BITZO wallet.
Account & login
How do I create an account?
Tap Login / Register, enter your details and verify your mobile with an OTP.
I forgot my password.
In the login window tap "Forgot password?" and reset it using your mobile OTP or email link.
How do I update my address?
My account → Addresses. You can also add a new address during checkout.
Stores & partners
Where are BITZO stores?
See the Store Locator — search by city or use your location to find the nearest store.
How do I open a BITZO franchise?
Visit Franchise Partner. A full franchise starts from ₹2 lakh and a mini franchise (a BITZO corner in your bakery) from ₹25,000.
Can I supply products to BITZO?
Yes — apply on the Business Partner page.
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