This Shipping & Delivery Policy explains the general terms applicable to orders placed with BITZO PVT LTD. As a food products trading and reselling company, delivery arrangements may vary depending on the product, order quantity, destination, availability, and logistics provider.
Orders are processed after the order details, product availability, pricing, and applicable payment or delivery terms have been confirmed by BITZO PVT LTD. Processing time may vary depending on the nature and quantity of the order.
We may arrange delivery to locations that can be serviced by our logistics partners. Delivery availability may depend on the destination, product type, order size, and other logistical considerations.
Estimated delivery timelines will depend on the destination, product availability, order quantity, transportation arrangements, and other circumstances. Any estimated delivery date or timeframe provided by us is indicative and may change due to circumstances beyond our reasonable control.
Applicable shipping, transportation, handling, or delivery charges may vary based on the order and destination. Any applicable charges will be communicated to the customer before confirmation of the relevant order.
Customers are responsible for providing a complete and accurate delivery address and contact details. BITZO PVT LTD may not be responsible for delays or failed delivery resulting from incorrect, incomplete, or unavailable delivery information.
Delivery may be delayed due to circumstances such as transportation issues, weather conditions, natural events, public restrictions, supplier delays, logistics disruptions, or other events beyond our reasonable control.
Customers are encouraged to check the delivered package and products for visible damage or discrepancies at the time of delivery. Any genuine issue should be reported to BITZO PVT LTD as soon as reasonably possible with relevant order and product details.
If a product is received damaged, incorrect, or materially different from the confirmed order, please contact us promptly. Requests for replacement, return, or refund will be reviewed according to the applicable Return & Refund Policy and the circumstances of the order.
BITZO PVT LTD may update this Shipping & Delivery Policy from time to time. Any updated version will be published on this page.
For shipping or delivery-related questions, please contact us:
Last Updated: September 12, 2026