At BITZO PVT LTD, we aim to provide quality food and FMCG products and a reliable service experience. This Return & Refund Policy explains the general conditions under which returns, replacements, or refunds may be considered for eligible orders.
Returns may be considered where a product is received damaged, incorrect, defective, or materially different from the confirmed order. Since we deal with food and FMCG products, certain products may not be eligible for return due to their nature, safety, hygiene, shelf life, or applicable requirements.
If you receive a damaged, incorrect, or otherwise eligible product, please contact BITZO PVT LTD as soon as reasonably possible after delivery. Please provide your order details and, where appropriate, photographs or other relevant information that can help us review the issue.
If a product or package is visibly damaged at delivery, customers are encouraged to document the condition and contact us promptly. We will review the matter and determine the appropriate resolution based on the circumstances.
If an incorrect product is supplied against a confirmed order, please contact us with the relevant order details. After verification, an eligible replacement, return, or refund may be arranged as applicable.
Products that have been opened, used, damaged after delivery, or handled improperly may not be eligible for return or refund. Food products may also be subject to additional restrictions where a return could affect product safety or quality.
Where a refund is approved, the refund method and processing time will depend on the original payment method and applicable payment or banking processes. We will communicate the applicable refund details after the request has been reviewed and approved.
Where appropriate and subject to product availability, BITZO PVT LTD may provide a replacement instead of a refund for an eligible product issue.
Cancellation requests may be considered depending on the status of the order. Once an order has been processed, dispatched, or otherwise fulfilled, cancellation may not be possible.
BITZO PVT LTD may update this Return & Refund Policy from time to time. Any updated version will be published on this page.
For return, replacement, or refund-related questions, please contact us:
Last Updated: September 12, 2026